Learn More about Care Navigation
Care navigators' can play a crucial role in helping people to get the right support, at the right time to help manage a wide range of needs. This may include support with long term conditions, help with finances and signposting to a range of statutory and voluntary sector services.
Our reception team are fully trained in care navigation and are here to help you....... so please do not be offended if your receptionist asks you what your problem is when you call us for an appointment. For more information click on the links below...
Care Navigation Video
What is the Herbert Protocol?
The Herbert Protocol is a national scheme which encourages carers and families to record vital information on a form which could be used in the event of a vulnerable person going missing.
The protocol was introduced by West Yorkshire Police and named after George Herbert, a war veteran of the Normandy landings, who lived with dementia.
So far 55 people with dementia have gone missing in Lincolnshire since January 2017, out of a total of 411. This is 13%.
Please click on the link below for more information....
A new data privacy law will be introduced in the UK in May 2018
We're making it easier for you to find out how we handle your prescription information. Click on the link below for more information.....
Surgery Closing dates for 2018...
We will be closed on the following dates for staff training during 2018
Thursday 27th September 1pm - 6.30pm
Thursday 25th October 1pm - 6.30pm
Thursday 25th November 1pm - 6.30pm
The next PPG Meeting will be held on Tuesday 9th October 2018.
Due to the number of GP retirements in the practice and the falling number of GP’s nationally to replace our shortfall along with the ever increasing demand for appointments we are constantly looking at improving our current services to provide you the best possible care.
A common bug bear among patients is around reception staff asking questions about the reasons for a patients call when ringing for an appointment. Commonly patients will feel that receptionists are prying into the patients business and that they’re not medically qualified so what business is it of theirs?
The reception staff are your frontline of contact so please take the time to explain to them your request. The reception team will need to ask you some questions so they can direct you to the most suitable person to help you or prioritise your need to see a GP.
We do however have a range of clinical staff with different skills who are qualified to deal with a variety of different health matters. We are continuing to develop the skill mix in the practice and ultimately the purpose of a receptionist asking the purpose of the call is to attempt to identify the most suitable staff member or service to support the patient. This helps the patient to be seen at the earliest opportunity and supports appropriate use of available clinical appointments.
Whilst some patients may have a good understanding of what conditions our staff are qualified to see, many patients will not. To be clear, what receptionist are absolutely not attempting to do is to make a clinical assessment or give medical advice and nor are they qualified to do so. They are however trained and given guidance by our clinicians over who or what service is most appropriate for certain conditions.
It is also worth pointing out that in terms of confidentiality all of our staff, both clinical and non-clinical, are bound by the same standards. Staff are expected to understand however that some patients may not wish to disclose personal information for a variety of reasons, and that it is ok. It simply helps when this is possible.
We would like to thank our patients for their continued understanding relating to the national changes affecting our NHS and we ask you for your continued help in this endeavour .
If you require routine services such as sick notes, medication reviews or reports that only a GP can supply , please ensure you give us ample notice and bear with us while we try and complete your request.