View our December 2017 - January 2018 Newsletter here
Dec Jan 2017/18 Newsletter
January's PPG Meeting has been rescheduled to Tuesday 30th January at 4pm
Due to the number of GP retirements in the practice and the falling number of GP’s nationally to replace our shortfall along with the ever increasing demand for appointments we are constantly looking at improving our current services to provide you the best possible care.
A common bug bear among patients is around reception staff asking questions about the reasons for a patients call when ringing for an appointment. Commonly patients will feel that receptionists are prying into the patients business and that they’re not medically qualified so what business is it of theirs?
The reception staff are your frontline of contact so please take the time to explain to them your request. The reception team will need to ask you some questions so they can direct you to the most suitable person to help you or prioritise your need to see a GP.
We do however have a range of clinical staff with different skills who are qualified to deal with a variety of different health matters. We are continuing to develop the skill mix in the practice and ultimately the purpose of a receptionist asking the purpose of the call is to attempt to identify the most suitable staff member or service to support the patient. This helps the patient to be seen at the earliest opportunity and supports appropriate use of available clinical appointments.
Whilst some patients may have a good understanding of what conditions our staff are qualified to see, many patients will not. To be clear, what receptionist are absolutely not attempting to do is to make a clinical assessment or give medical advice and nor are they qualified to do so. They are however trained and given guidance by our clinicians over who or what service is most appropriate for certain conditions.
It is also worth pointing out that in terms of confidentiality all of our staff, both clinical and non-clinical, are bound by the same standards. Staff are expected to understand however that some patients may not wish to disclose personal information for a variety of reasons, and that it is ok. It simply helps when this is possible.
We would like to thank our patients for their continued understanding relating to the national changes affecting our NHS and we ask you for your continued help in this endeavour .
If you require routine services such as sick notes, medication reviews or reports that only a GP can supply , please ensure you give us ample notice and bear with us while we try and complete your request.
The prescription line has now closed
You can now order your prescriptions through your pharmacy, online, through the automated telephone service or by ordering at the reception desk. Please ask a receptionist for more details.
You can now book your seasonal Flu or Shingles vaccination. To book, please visit the reception desk or call us on 01472 697257.