Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

When calling the practice

Please note that when calling the practice, or receiving a call from the practice, that all calls are recorded for training and monitoring purposes.

What the New Access Plans for GP surgery's means for you as a patient at Clee Medical Centre.

We will continue to answer your calls as quickly as possible.

The Process:

• The patient explains their problem to specially trained Care Navigators who has access to available care. Please note the call handlers are not being nosey, they require a basic outline of the problem to enable them to direct you to the most appropriate Clinician.
• Care Navigators then signposts patients to appropriate services / sources of help whether that is in the practice or somewhere else.
• This can be one of many community services or self care options

To help make sure you receive:

• The most appropriate medical care
• From the most appropriate health professional
• At the most appropriate time

We may provide an appointment via telephone, at the main premises or branch site.

We will communicate requests and responses to and from the clinical team (this includes the Doctors).

We will respond to online requests - these should be none urgent items that can wait for a reply within two working days (e.g., results, prescriptions or advise requests for none life threatening conditions). You can do this by clicking here https://florey.accurx.com/p/B81015

We may offer care and advise from associated sources.

The services we may offer you are for example but not restricted to:

Nurse Practitioner, Practice Nurse, Healthcare Assistant.

Online consultations

Telephone call back

Pharmacy Referral

Physio Referral

Social Prescribing

Navigo / Open Minds

Dermatology

Opticians

Dentists

Many of these services that we may signpost you to, are self referral and allow you the freedom to arrange your own appointments at a convenient time to you.

Patient information leaflets 

You can find information leaflets on some conditions  here

SEPSIS 

Sepsis is a rare but serious complication of an infection. Without quick treatment, sepsis can lead to multiple organ failure and death. 

For more information please press HERE

Online Consultations