Removal of Patient Partner Telephone Assistant.
Following patient feed back around the use of multiple systems, Patient Partner will be ended at the practice from September 1st, 2021.
This means you will NOT be able to cancel, check and appointment or order your prescription via option one on the telephone system.
Your call will come straight through to the reception team.
To assist us with the volume of calls we would ask that you review our suggested alternative ways to order below:
NEW WAYS TO ORDER YOUR PRESCRIPTIONS:
You can sign up to systmone online – Ordering done via computer/ laptop/smart phone.
You can use your NHS App if registered for systmone online
You can call the surgery after 11am to order by phone.
The practice staffs can only take orders over the phone that are within 4 days of due date.
The practice cannot hold your request.
Please ensure you have ready to hand, the names of the items you wish to order and nominate your chosen pharmacy to send the electronic prescription too.
If you do not have a nominated pharmacy, you will need to collect a slip KNOWN as a token with a bar code and then hand that to your pharmacist of choice, who will pull through the electronic prescription items.
We have adopted the NHS preferred electronic communication system that was brought in to assist primary care during the covid pandemic. By now many patient will have experienced this for online triage requests, quick practice to patient communications and responses direct to the practice as well as the GP video consultation call.
This offers multiple advantages for the patient and whilst we are aware some people do not have internet access; we are still happy to provide items in paper format.
Thank you for taking the time to read this.
Self Care Commissioning Statement - May 2021
Prescribing of medicines available to purchase over the counter for self-care
Clinical Commissioning Groups within NHS Humber, Coast and Vale Integrated Care System (ICS) do not routinely support the prescribing of medicines and treatments for self-limiting and minor health conditions where:
- Self-care is the most appropriate route
- Medicines and treatments are available to buy over the counter
All prescribers within, Humber, Coast and Vale including non-medical prescribers, GPs, extended hours, urgent care and A&E departments, should offer education and advice to support self-care when appropriate and not routinely prescribe readily available over the counter (OTC) medicines. This guidance does not remove the clinical discretion of the prescriber in accordance with their professional duties.
Community pharmacists should support this approach and not routinely advise patients to request their GP to prescribe OTC medicines available for self-limiting conditions and minor health conditions where these are available to purchase.
Flu Season 2021/22
This year the flu vaccine is being offered on the NHS to patients registered to this practice from the following groups:
- adults 65 and over
- people with certain medical conditions (including children in at-risk groups from 6 months of age)
- pregnant women
- people living with someone who's at high risk from coronavirus (on the NHS shielded patient list)
- children aged 2 and 3 on 31 August 2021
- children in primary school
- children in year 7 (secondary school)
- frontline health or social care workers
You will be be contacted by the surgery for an appointment shortly.
Some of these groups are more at risk of developing potentially serious complications of flu, such as pneumonia (a lung infection).
Others are more at risk of passing flu on to vulnerable people should they catch the virus.
Later in the year, we expect to be able to offer the flu vaccine to healthy people aged 50 to 64. However, people of this age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.
If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited to your practice earlier and you should not delay having your flu vaccine.
Do not go to a GP surgery, pharmacy or hospital. Contact 119 online, stay indoors and avoid close contact with other people.
Symptoms of coronavirus
The symptoms of coronavirus are:
- a cough
- a high temperature
- loss of sense of smell
- loss of sense of taste
But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu. More information can be found here
SEPSIS is a rare but serious complication of an infection.
Without quick treatment, sepsis can lead to multiple organ failure and death.
For more information please press HERE
Out of Hours contact numbers
If you have an urgent health need, that is not an emergency, when the practice is closed, please call Freephone number 111.
If you have a Mental Health or Adult Social Care need please ring 01472 256256.
If your need is an emergency please dial 999.
Learn More about Care Navigation
Care navigators' can play a crucial role in helping people to get the right support, at the right time to help manage a wide range of needs. This may include support with long term conditions, help with finances and signposting to a range of statutory and voluntary sector services.
Our reception team are fully trained in care navigation and are here to help you....... so please do not be offended if your receptionist asks you what your problem is when you call us for an appointment. For more information click on the links below...
Care Navigation Video
What is the Herbert Protocol?
The Herbert Protocol is a national scheme which encourages carers and families to record vital information on a form which could be used in the event of a vulnerable person going missing.
The protocol was introduced by West Yorkshire Police and named after George Herbert, a war veteran of the Normandy landings, who lived with dementia.
So far 55 people with dementia have gone missing in Lincolnshire since January 2017, out of a total of 411. This is 13%.
Please click on the link below for more information....
A new data privacy law will be introduced in the UK in May 2018
We're making it easier for you to find out how we handle your prescription information. Click on the link below for more information.....