Patient Participation Group

PPG Meetings for 2023

We are looking for new members to join our group!

To find out what we do, how we can influence changes in the future and support the community, please inform a member of the reception team.  From there, you will be contacted by a PPG member and invited to the next available meeting.

The Patient Participation Group meet approximately every six weeks.  

Patient participation will benefit both patients and the practice. 

Having a PPG creates a connection between the practice and its patients; allowing open, constructive discussion and analysis of service provision and offering an alternative perspective on many of the topics relevant to general practice.

PPGs can give you an involvement with your practice and could give you a say in the workings of the Care Trust. These are some examples of what the group could be expected to be involved with:

• consult and plan with patients whenever possible on the facilities and provision of services
• bring a sense of partnership between practice staff and patients
• give practice staff and patients the opportunity to discuss topics of mutual interest
• allow patients to make positive suggestions about the practice and their own healthcare
• develop self-help projects to meet the needs of fellow patients
• act as a representative group that can be called upon to influence the local provision of health and social care.

If you think you would like to be part of our Group and be able to influence the future of your healthcare provision or would like more information about our PPG, please contact us and join the group at our next meeting.

How Do I Get Involved?

If you are 18 years of age or over, Simply ask a receptionist by calling on 01472 697257 or emailing nel.b81015@nhs.net.  We will arrange for the PPG Chair Person to contact you and answer your questions. 

How Much Time Do I Have To Give?

The simple answer is as much as you would like to. Some members just come to the meetings, whilst others spend time in the surgery talking to patients. It is up to you.

Is My Opinion Valued?

Yes, without doubt. The Patient Group has direct access to raise concerns with the management of the Practice, a Doctor and a Nurse Practitioner also attend the meetings. The Practice is fully committed in listening to patients views.

Reports, Surveys & Minutes

Patient Survey Results will be updated as soon as possible: 

Clee Medical Centre

PPG Meeting Minutes

Tuesday 18 April 2023 @ 3.30pm

 Present:       Joanne Drewery (JD) – Assistant Practice Manager, Sam Dunham (SD) – Supervisor, Gail McMenemie (GM) – Vice Chair, Sabina McCully (SM) – Secretary, Barry James (BJ), Kate Esmond (KE), Louise Gaunt (new admin and observing)

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Excellent service 

I saw the nurse who advised a scan, was contacted the same day for a scan appointment for the next day (Saturday), I had a call from the Practice on the Monday morning with the result! Fantastic service

Anonymous - March 23

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A great Practise 

This has to be one of the best surgery’s in the country. I never have any problems getting through, and they always call back when they say they will. Always very polite ,friendly, and knowleagable. They also sorted my cancer out very quickly by getting me into hospital very soon after my diagnosis. Now reading all clear after losing most of one lung and having chemo and radiotherapy. I cannot praise Clee medical enough.

Tony Foad - March 23

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I have just joined your practice. I am astounded at how good the service and professionalism is, from the first point of contact, through to speaking to Dr Zahra. I was listened to and the speed at which I was dealt was superb. It is a long time since I was made to feel this comfortable and confident with my Doctor's surgery. Thank you so much.

Received by Email April 2022

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On Friday, my Mum (EJR) and I went in to Clee Medical after being called for a routine check up, she mentioned her diet had changed abruptly, your nurse arranged a blood test yesterday at noon. By 10pm on same day (Monday) one of your out of hours GPs called to say how serious the anaemia she had was, and that it couldn't wait til morning. Mum felt fine, so I am in no doubt you awesome medical professionals at Clee saved my Mum's life.
Thank you so much, love all of you for what you do.

Joseph

Received by email March 2022

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‘’ I’ve commented before on my treatment by Clee Med but I’d just like to reiterate the praise you all deserve.

I’ve had to come quiet a few times over the last year, and every time it has been a brilliant experience.

To me, you all deserve medals or, failing that, my thanks’’.

R Stead  Dec 2021

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Praise from a website user

Thank you once again for your prompt attention to our medical needs, please keep up the good work especially in these trying times you are all very much appreciated.....thank you!....and i do note this goes against the tied of negativity that can be aimed at the NHS

J. P. Humphrays 2021

Praise from a website user

i came for my flu shot on Saturday 3rd October 2020 and was very very impressed with the very efficient way you had it organised this year. Heaps of praise on all members of staff ,other people i know who attend the surgery have said the same to me.
Please can you do it this way in years to come . I have been a member of this surgery since i was born. 72yrs

WELL DONE TO ALL STAFF.

My mother and I came to the surgery for our flu vaccines on Saturday. The service was amazing. On realising my parents were getting my wheelchair out of the car, the lady at the door asked if I would like someone to come to the car to give me my vaccine. This made a world of difference as my breathing is always affected when moving from one atmosphere to another. Thank you very much for your thoughtfulness. Unfortunately I do not have the names of either lady.

A Pinchbeck

I have to say, that yet again, I have received excellent care from the nursing Team who have continued to take good care of me for years. A special mention to Adam, Maxine, Emma and the most comforting voice on the end of the phone with 'the results', Janice. The professionals I see, always make me feel comfortable and I feel like they care (though they see 100's of patients hence it is so hard not to be jaded, especially in these exceptional times) I cannot thank them enough for their kindness and for all they do in their daily work, which is exemplary at all times. Thank you all.

R Elvin

Hello,

I would just like to bring to your attention the first class service which I have recently received from both the receptionist and the Doctor at Clee Medical Centre regarding my recent and ongoing medical problem. I telephoned the Centre on Friday 4/08/17 and spoke with the receptionist requesting to see a Doctor, and I found the lady in question to be very courteous, professional, and helpful, asking me to "come into the Centre" on that afternoon "to see Mr Doctor Ravin Munjal". Doctor Munjal examined me, prescribed medication and requested tests which included a fasting blood test that was carried out at very short notice, some 3 days later on Monday 7/08/17 by a very friendly and knowledgeable male nurse. And now after only 7 days I have been diagnosed with Helicobacter, and although the symptoms are very uncomfortable and unpleasant, the very quick service and diagnosis i received has greatly put my mind at rest, and I am so grateful for that. I have been informed that I still need a second blood test but I am now on the required medication to hopefully combat this illness, so it only leaves me to say Thank you to everyone at the Centre who has been there for me over these past 7 days.

Mr Stephen Sparkes

A quick note to say thank you very much to Tracey at reception and Nurse Jess for great service for fitting me to dress a weeping wound. Please pass on my sincere appreciation for their care and flexibility. It is reassuring to note this professional service.

Many thanks.  Have a great weekend. 

Regards,

Mr Walton.